Privacy Statement & Cookies

Last modified on 14-12-2020

Green Beauty Shop respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially and in accordance with the applicable legal regulations.

Our website is safe! 

Your personal information is in good hands with us because our website is extra secured. An SSL certificate increases the security of a website by encrypting the data. Our website has such a SSL certificate. You can check this in the address bar. Our web address starts with 'https' instead of 'http'. The extra 's' stands for secure and shows that it is a secure website.

We appreciate the trust you place in us and handle your data with the utmost care. We only use secure data storage that meets all legal requirements. Your data will at all times be protected and treated confidentially by us.

What personal data do we process?

We use your information to process orders as quickly and easily as possible. For all other purposes, we use this information only with your permission. The Green Beauty Shop will not sell your personal details to third parties and will only make them available to third parties who are involved in processing your order.

The Green Beauty Shop uses the following collected data to provide its customers with the following services:

Name and address details
Telephone number
Invoice address
shipping address
E-mail address
Payment details
IP address
Order details

Why do we process personal data?

Green Beauty Shop needs your personal data in order to provide you with the following services:

If you place an order, we need your order details such as your name, e-mail address, telephone number, delivery address and payment details to process your order and to keep you informed of the progress of the order. This information is stored on a Secure Server. If you create an account at The Green Beauty Shop, you will always have access to this data when you are logged in.

Contact with our Customer Service is via email and/or phone, we need your name, email address, your order information and possibly your phone number. 

If you subscribe to our newsletter, you will receive an email from us asking you to confirm your subscription. Only when you confirm your subscription your name, email address and product information will be included in our mailing list.  In our commercial e-mails we use so-called 'tracking pixels'. Such a pixel allows us to see if an e-mail is being read and enables us to better adapt future mailings to your wishes. If you no longer wish to receive the newsletter, you can unsubscribe at any time by requesting us to do so via email via our customer service.

You can sign up for our stock notification service if you want to be informed when a product is back in stock. If you have entered your email address on our website to receive a message when a specific product is back in stock, your email address will automatically be removed as soon as the email is sent to you. The email will be automatically deleted 90 days after it is sent.

By writing a review we give you the opportunity to get a discount code. If you decide to write a review, you can choose whether you want to add your name or other personal information.

Your N.A.W. and order details will be processed by us for accounting purposes. 

In which cases do we process personal data?

We only process your personal data in the following cases:

You have given us permission to process your personal data for one or more specific purposes;
The processing is necessary for the execution of the purchase agreement;
The processing is necessary to comply with a legal obligation.

Processing of Personal Data

We work together with partners. These partners support us in the creation and execution of the purchase agreement, delivery, customer service, accounting, administration, the provision of discount codes, the conception of newsletters, marketing, advertising.

In order to optimize our services to you, it may be necessary for your data to be processed by one of our partners. In this case, too, your data is secure! We have made strict agreements with all of our partners to handle your privacy data carefully and to comply with legal privacy regulations. As far as these partners are located outside the EU, they have complied with the European regulations.

To this end, we have concluded processing agreements with Lightspeed (our partner for the website), Klarna for Subsequent Payment, Mollie for processing online payments, Mailcampaigns (our partner for mailings), Google Analytics (measuring website traffic), Google Ads, Google Search Console, Exact Software (our business administration system), Postnl (our parcel carrier), Ekomi for collecting customer reviews and Shapzz (our customer messaging system for the product stock).

How long do we keep your data?

We do not retain your personal data longer than is necessary for the purpose for which it was collected. Data arising from a tax, accounts receivable and accounts payable obligation must be kept for seven years. Anonymised data is excluded from the above.

Do you object to the processing of Personal Data?

It is not legally possible to object to the processing of personal data in general, but it is possible to object to the following processing activities:

Processing for direct marketing purposes
Processing for scientific, historical, research or statistical purposes

You can retrieve, view and/or change your data at any time with us and with regard to your personal data you have: right of information and access, right of rectification, right of transferability, right to object, right to restrict processing, right of erasure*.  

* the right to erase your personal data only applies in the following circumstances:

If the personal data is no longer necessary for the purpose for which it was collected;
When you withdraw a previous consent and there is no justification for the processing.
If you object to the basis on which the data is processed.
When the data is otherwise unlawfully processed.

Any request relating to these rights will be considered within one (1) month of the request. If it concerns complex or substantial requests, the time limit may be extended by an additional month.

Authority Personal data

We are happy to help you as much as possible with the processing of your personal data. If you have any comments or complaints about the way in which we process your data, please let us know. We will be happy to investigate the possibility of bringing your wishes into line with our business operations. In addition, on the grounds of privacy legislation, you have the option of submitting a complaint to the Personal Data Authority about the manner in which personal data is processed by the Personal Data Authority.

Cookies

In order for our website to function better on your computer, we use cookies. Cookies are small pieces of information that your browser stores on your computer. These cookies provide information relating to personal identification.

- We use functional cookies that are necessary for the website to function properly. For example, the cookie notification at the bottom of the website also works by means of a cookie. If you select 'OK' or scroll on the website, this acceptance will be stored for one year. As a result, you do not have to go through the cookie notification every time you visit the website and accept it again.

- We also use cookies to measure website traffic by means of Google Analytics. On the basis of this measurement data we can optimise the site and make it more user-friendly. This data is processed anonymously (without IP address) and is never provided to third parties, unless required by law. Not even with Google itself. However, we have concluded a processing agreement with Google to be able to process such data in this way.

You can set your browser so that you do not receive any cookies while shopping at The Green Beauty Shop. However, our website will function less well on your computer without these cookies.

Changes to this Privacy Statement 

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Contact details

The Green Beauty Shop
[email protected]

Our Customer Service will help you if you need information about your data, or if you want to change it.

You expressly have the right to correct your data.

If you have any questions about the Privacy Statement of The Green Beauty Shop, please send an e-mail to [email protected].